MTN Nigeria recruitment for a Customer Support Manager

MTN Nigeria is the leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.
It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition

Job Title:  Customer Support Manager 

Job description     
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc. 
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc
• Carry out periodic liquidity management checks on Agents to ensure constant availability of Float and cash to serve customers
• Resolve all MFS Super and Retail Agents queries and complaints relating to commission payments
• Review agreed activity and performance reports for Management reporting to ensure relevance, accuracy and timeliness.
• Review, update and implement PPPs
• Manage the relevant ECW modules and database for MFS and provide system support
• Build and acceptance network of Merchants to accept Mobile Money as a means of payment.
• Give necessary support to the Channel team and Agents.
• Provide overall operations support for the operations of MTNN Mobile Financial Services system.
• Work closely with management team to develop and implement organization strategies, policies and procedures with a view to improve MTNN MFS operational systems in support of organization’s mission.
• Drive and implement new MFS Customer Support initiatives in line with market dynamics to enhance competitive advantage and foster achievement of divisional targets
• Ensure timely processing and management of  MFS Super  and Retail  Agents’ commissions to ensure prompt and accurate payment

Job condition     
• Minimum of 8 years post degree
• Fluent in English
• Experience working in a medium to large organization
• Experience in developing marketing mix and implementation
• Experience in managing banking operations will be an advantage
• Business process improvement and analysis experience.
• Possession of a postgraduate qualification such as Master of Business Administration (MBA) will be an advantage
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
Experience & Training     
• Normal MTNN working conditions
• Regional and national travel
• Basic banking/financial services operations
• ECW fundamentals

Minimum qualification     
• BA, BEd, BEng, BSc, BTech or HND

How to Apply

Interested and qualified candidates should  Click Here to Apply 

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Boko Haram Kidnaps About 16 Women In Adamawa

At least 16 female residents of Adamawa State were abducted Wednesday by suspected Boko Haram militants, the police and local officials said.

Police said a team of officers had been deployed to the area to search for the abducted persons.

Those abducted include 14 women and two girls. They were seized in Sabongari Madagali, in Madagali Local Government of the state, a federal lawmaker representing the area said.

Local sources said some of the women were taken from a nearby bush where they went in search of firewood.
Others were seized from a nearby river while fishing.
A source said two women managed to escape the abductors by pretending to have drowned.

“The two women who are in real state of trauma told us that the suspected Boko Haram insurgents had a field day carting away the women when their escorts ran away for their dear lives,” the source said.

He said two vigilante operatives who escorted the women to the bush fled on sighting the heavily armed men, who arrived good numbers.

“They left the women to their own devices as the gunmen were left unchallenged leading to the abduction of the said women,” the source said.

Confirming the incident, the member representing Michika/ Madagali Federal constituency, Adamu Kamale, said, “I just received the shocking news to the effect that about 16 women have been abducted by Boko Haram.

“We have been witnessing pockets of attacks contrary to the belief that security has been fully restored in the area. As a member of NASS( National Assembly), I have been calling for the deployment of security personnel but to no avail as the government seems to have relegated our concerns to the background”.

The Police Public Relations Officer of Adamawa, Othman Abubakar, said on learning about the development, the command deployed officers to the affected area.

He said police were working “round the clock to track down the abducted women and girls”.

http://www.premiumtimesng.com/news/headlines/200747-boko-haram-militants-abduct-16-women-girls-adamawa.html

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Footballer Adam Johnson sentenced to 6 years imprisonment

Ex-Sunderland footballer Adam Johnson has been sentenced to six years in prison for having sexual relations with a 15 year old girl. The jury passed out the judgement on the former England midfielder today, and at 28, his career as a professional footballer is surely over.

Johnson had earlier denied all four of the allegations until the first day of his trial when he pleaded guilty to one count of grooming and one count of kissing the schoolgirl.

Judge Jonathan Rose, upon pronouncing judgement told Johnson: “All of this is entirely your own responsibility and fault." 

The judge said the victim had been a Sunderland fan who would wait after matches to take pictures of her “favourite player”, Johnson, who had known her age.

“That was known to you - to put it another way she had only just turned 15 when you began grooming her, because as you were to admit you found her sexually attractive. You continued in your grooming of this girl even after you were engaged in sexual activity with her. You wanted no-one to know that you and she were exchanging messages. You asked her to find a place to meet that was private and secluded so no-one would see you in her company. You made a deliberate decision to engage in sexual activity with this young girl, no doubt in the expectation that you would get away with it. Your future as a professional footballer must be in doubt.”

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Photos: Buhari declares open the National Economic Council retreat

President Buhari declared open the National Economic Council Retreat on the Economic which is currently holding at the state house conference center Abuja. Continue to see more photos..

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Oando Plc recruitment for a Finance Officer

Oando PLC is one of Africa’s largest integrated energy solutions providers with a proud heritage. It has a primary listing on the Nigerian Stock Exchange and a secondary listing on the Johannesburg
Stock Exchange. With shared values of Teamwork, Respect, Integrity, Passion and Professionalism (TRIPP), the Oando Group comprises six companies who are leaders in their market


 Job Title: Finance Officer Oando Foundation

Job description

Finance 

• Assist with the preparation of Annual Budget 
• Prepare monthly analysis of expense and revenue and compare to budget, explaining trend and variances
• Responsible for the preparation of monthly Management accounts 
• Posting and verification of transactions into the accounting system.
• Develop a system for compliance with Donor regulations.
• Support grant financial close-out process and documentation review
• Responsible for the accurate and timely preparation and submission of all internal and external financial reports  and budgets proposals 
• Maintaining Fixed asset register and subsidiary Ledgers 
• Prepare the annual financial statements
• Maintain the “Finance Policy Manual” to ensure that it continues to meet the Foundation’s objectives and ensure compliance and periodic updates 
• Maintain and monitor accounting controls
• Provide institutional strengthening and capacity building support to implementing entities, 
• Developing systems and tools for strengthening and tracking sub recipients financial processes identify solutions to challenges that arise. 
• Treasury
• Execute finance and treasury activities and accounting 
• Maintain bank mandates and be responsible for banking relationships 
• Prepare monthly bank reconciliation statements

 
Tax

• Assist with preparation of federal & state income and franchise tax returns and payments
• Assist with preparation of responses to various tax audits
• Assist with responses to notices regarding federal and state tax issue
• Assist with preparation of income tax provision and tax account reconciliation

 
Audit

• Provide support to auditors during audit of the annual financial statements
• Responsible for 100% completion and preparation of working papers required in the annual audit.
• Carry out the necessary post-audit adjustment required on the financial statements

Desired Skills and Experience

• Accuracy of transaction processing (posting of entries etc.)
• Accuracy of accounting schedules prepared
• Quality and timeliness of accounting report produced 
• Level of adherence to regulatory/statutory reporting guidelines and timelines
• Quality and ease of retrieval of financial information/documents and reports 
• Effectiveness of documentation management and accessibility of information
• Demonstrated cost saving practices employed day-to-day

How to Apply
Interested and qualified candidates should Click Here to Apply

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Photo: Man arrested for stealing 7-month-old baby in Lagos

26 year old Happniess Umaru, has been arrested by the Lagos state police command for allegedly stealing a 7 month old baby at the Ijora area of Lagos state on March 16th.

According to a report by Vanguard, Umaru was intercepted by some police officers patrolling Eric Moore road Surulere. When he was questioned, Umaru first lied that he was the father of the boy but after much interrogation, he confessed to have picked up the baby inside a bush at Ijora Railway where he had gone to answer the call of nature.

When the police took him to the area where he took the child, they met with the child's mother, Patricia Victor who said she has been searching for her son since. Narrating how her baby boy disappeared, she said

“I laid my seven months old baby (Favour Victor) on the bed inside my house at about 8p.m., to buy food for my son. By the time I returned with the food for my older son, my baby had disappeared. I raised alarm and neighbours joined me in the search all thorough the night, but we did not find him. I did not know that police officers had arrested the man who stole my baby. Luckily, when they came the next day to investigate the case, they located me.”

Umaru will be charged to court today for child theft

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Libya Coast Guard foil attempt to traffic 127 illegal African migrants to Europe

The General Staff Coast Guard, in cooperation with Zuwara Security Chamber on Tuesday, March 15, foiled an attempt to sail an inflatable boat filled with 127 illegal African immigrants of different nationalities from the Libyan coast, Sabratha beach, to Europe. The Coast Guard staff acting on intelligence coming from the operations apparatus of the Coast Guard and the ports security department in Zuwara, managed to intercept the boat at 10 miles to the northeast of Zuwara city.

 The immigrants and the boat were taken to the port where they given medical check up by the Libyan Red Crescent, Zuwara branch. They were later sent to the Passports Investigation Center.

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